Terms of Service

Effective Date: May 20, 2026  |  Last Updated: May 20, 2026

1. Acceptance of Terms

Welcome to Giordanos. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Giordanos ("Company," "we," "us," or "our"), governing your access to and use of the website located at giordanos-meal.rest (the "Website") and all related food ordering, delivery, catering, and dining services offered through or in connection with our Website (collectively, the "Services").

By visiting our Website, placing an order, creating an account, or otherwise interacting with our Services in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using our Services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in that case, "you" shall refer to that entity.

These Terms apply to all visitors, registered users, customers, and others who access or use the Services. We reserve the right to update or modify these Terms at any time, and your continued use of the Services following any such modification shall constitute your acceptance of the updated Terms.

2. Description of Services

Giordanos is a food service business operating in the United States, providing customers with access to a variety of food-related services including, but not limited to:

• Online Food Ordering: Customers may browse our menu and place orders for food items directly through our Website for delivery or pickup.
• Food Delivery Services: We offer delivery of food orders to designated addresses within our service area, subject to availability and geographic limitations.
• Takeout and Pickup Services: Customers may place orders online and pick them up at our designated location(s).
• Catering Services: We provide catering options for events, corporate gatherings, and private functions, subject to advance booking and specific terms applicable to catering orders.
• Loyalty and Rewards Programs: From time to time, we may offer loyalty points, promotional discounts, and rewards programs to our customers, subject to the specific terms of those programs.
• Customer Account Services: Users may create accounts on our Website to manage orders, save preferences, track delivery status, and access order history.

All Services are subject to availability, and we reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Our Services are intended solely for personal, non-commercial use by individuals seeking to purchase food products and related services. Any commercial use of our Services without our express written consent is strictly prohibited.

3. Eligibility and User Obligations

3.1 Eligibility

To use our Services, you must be at least thirteen (13) years of age. If you are under the age of eighteen (18), you must have the consent of a parent or legal guardian to use our Services and enter into any transactions. By using our Services, you represent and warrant that you meet these eligibility requirements.

Our Services are intended for use within the United States. We make no representation that our Services are appropriate or available for use in other locations. Those who choose to access our Services from outside the United States do so on their own initiative and are responsible for compliance with applicable local laws.

3.2 Account Registration

Some features of our Services may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information as prompted by our registration forms.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the security and confidentiality of your account login credentials.
• Accept all responsibility for any and all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at any time if we reasonably believe that the information you have provided is inaccurate, incomplete, or fraudulent, or if you have violated any provisions of these Terms.

3.3 User Obligations

When using our Services, you agree to comply with all applicable federal, state, and local laws and regulations, including but not limited to those of the United States. You further agree to:

• Use our Services only for lawful purposes and in accordance with these Terms.
• Provide accurate information when placing orders, including delivery addresses, contact details, and payment information.
• Pay for all orders placed through our Website in accordance with the payment terms set forth herein.
• Treat our employees, delivery personnel, and other staff with respect and dignity.
• Ensure that someone of appropriate age is available to receive deliveries where required (e.g., orders containing alcohol, where applicable).

4. Prohibited Activities

You agree that you will not engage in any of the following prohibited activities in connection with your use of our Services:

• Using our Services for any unlawful purpose or in violation of any federal, state, or local laws or regulations.
• Attempting to gain unauthorized access to any portion of our Website, servers, or systems, or any other systems or networks connected to our Website.
• Interfering with or disrupting the integrity or performance of our Website or the data contained therein.
• Using any robot, spider, crawler, scraper, or other automated means to access, collect, or harvest data from our Website without our express written permission.
• Engaging in any fraudulent activity, including placing false or misleading orders, using stolen payment information, or misrepresenting your identity.
• Posting or transmitting any content that is defamatory, harassing, threatening, abusive, obscene, or otherwise objectionable.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise derive the source code of any software used in connection with our Services.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Submitting fake reviews, false complaints, or misleading feedback about our products or Services.
• Using our Services to transmit any unsolicited or unauthorized advertising, promotional materials, spam, or other forms of solicitation.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our Services without our express written permission.
• Circumventing or attempting to circumvent any security measures or access controls implemented on our Website.

Violation of any of the above prohibited activities may result in immediate termination of your account and access to our Services, as well as potential legal action where appropriate under applicable law.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items and services at the prices listed. All orders are subject to acceptance by Giordanos. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

You will receive an order confirmation via email or through our Website upon successful placement of your order. This confirmation is acknowledgment that we have received your order; it does not constitute our acceptance of your order. We reserve the right to cancel or modify orders after confirmation if necessary.

5.2 Pricing and Taxes

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, or other charges unless specifically stated. All applicable taxes will be calculated and added to your order total at checkout in accordance with applicable federal, state, and local tax laws.

Delivery fees, service charges, and tips (where applicable) will be clearly disclosed at the time of checkout. We reserve the right to modify our pricing, fees, and charges at any time.

5.3 Payment Methods

We accept various forms of payment as indicated on our Website, which may include major credit cards, debit cards, digital payment platforms, and other payment methods we make available from time to time. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information you provide is accurate and complete.

All payment transactions are processed through secure, third-party payment processors. We do not store your full payment card information on our servers. By submitting your payment information, you authorize us to charge the applicable fees to your chosen payment method.

5.4 Refunds and Cancellations

If you wish to cancel or modify an order, you must do so promptly after placement. Once an order has been prepared or dispatched for delivery, cancellations may not be possible. Refunds are handled on a case-by-case basis and are subject to our Refund Policy. If you have concerns about the quality of your order or believe an error was made, please contact us at [email protected] within a reasonable time after receipt of your order.

6. Intellectual Property Rights

All content, materials, and elements available on our Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, menu designs, software, and the compilation thereof (collectively, the "Content"), are the exclusive property of Giordanos or its content suppliers and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and other proprietary rights.

The Giordanos name, logo, trade dress, and all related marks, product and service names, designs, and slogans are trademarks of Giordanos or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on our Website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and its Content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Reproduce, modify, distribute, display, or create derivative works of any Content without our express written permission.
• Use any Content for commercial purposes or for any public display.
• Remove any copyright, trademark, or other proprietary rights notices contained in the Content.
• Use data mining, robots, or similar data gathering and extraction tools in connection with our Website.

Any unauthorized use of the Content terminates the license granted herein. We reserve all rights not expressly granted in these Terms.

7. Disclaimers and "As-Is" Basis

YOUR USE OF OUR WEBSITE AND SERVICES IS ENTIRELY AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

GIORDANOS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT:

• OUR WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• THE RESULTS OBTAINED FROM THE USE OF OUR WEBSITE OR SERVICES WILL BE ACCURATE OR RELIABLE.
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH OUR WEBSITE WILL MEET YOUR EXPECTATIONS.
• ANY ERRORS IN OUR WEBSITE WILL BE CORRECTED.

We make reasonable efforts to describe our food products accurately, including ingredients, allergen information, and nutritional content where required by applicable law. However, we cannot guarantee that all descriptions are complete or error-free. If you have food allergies, dietary restrictions, or specific health concerns, you are solely responsible for verifying the suitability of our products before ordering. Please contact us directly at [email protected] for detailed allergen or ingredient information.

Delivery times and estimates provided on our Website are approximations only and are not guaranteed. We shall not be liable for any delays in delivery caused by factors beyond our reasonable control, including but not limited to traffic conditions, weather events, force majeure events, or other circumstances.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GIORDANOS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO GIORDANOS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Giordanos and its officers, directors, employees, contractors, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of our Website or Services.
• Your violation of any provision of these Terms.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any third-party rights, including any intellectual property rights or privacy rights.
• Any content you submit, post, or transmit through our Website.
• Any fraudulent, negligent, or intentional misconduct on your part.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, available on our Website, explains how we collect, use, store, and protect your personal information when you use our Services. By using our Services, you consent to our collection and use of your personal information as described in our Privacy Policy.

We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) regarding consumer protection and data privacy. If you are a California resident, you may have additional rights regarding your personal information as described in our Privacy Policy.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Giordanos. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We strongly advise you to review the terms and privacy policies of any third-party websites or services that you visit.

We may partner with third-party delivery services, payment processors, or other service providers to facilitate our Services. Your interactions with such third parties are governed by their respective terms and policies, and we are not responsible for any acts or omissions of such third parties.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Giordanos is principally located, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising out of or related to these Terms or your use of our Services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you consent to personal jurisdiction in such courts.

These Terms are subject to applicable federal laws of the United States, including the Federal Trade Commission Act, the Electronic Communications Privacy Act, the CAN-SPAM Act, and other applicable federal consumer protection statutes. Where applicable, we also comply with relevant state laws, including California consumer protection laws such as the California Consumer Privacy Act (CCPA/CPRA) for California residents.

If you are accessing our Services from outside the United States, you agree that your use of the Services is subject to United States law and that you are responsible for compliance with any local laws that may apply to you in your jurisdiction.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") by contacting us informally. You shall send written notice of the Dispute to Giordanos at [email protected]. We will attempt to resolve the Dispute informally within thirty (30) days of receipt of your notice. If the Dispute is not resolved within that period, either party may proceed with formal dispute resolution as described below.

13.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AND GIORDANOS AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. This agreement to arbitrate is intended to be broadly interpreted and shall include all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory.

The arbitration shall be conducted by a recognized arbitration organization under its applicable rules and procedures. The arbitrator shall have the authority to award any remedy that would be available in a court of law. The arbitration award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND GIORDANOS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Giordanos agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

13.4 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court in the applicable jurisdiction if the claim qualifies for small claims court and is within that court's jurisdictional limits.

14. Term and Termination

14.1 Term

These Terms shall remain in full force and effect while you use our Services. Your right to use our Services will continue until either you or we terminate your access in accordance with these Terms.

14.2 Termination by You

You may terminate your account and these Terms at any time by discontinuing use of our Services and, if applicable, deleting your account through our Website or by contacting us at [email protected] to request account deletion.

14.3 Termination by Us

We reserve the right to suspend or terminate your access to our Services and your account at any time, with or without notice and without liability, for any reason, including but not limited to:

• Your breach of any provision of these Terms.
• Requests from law enforcement or other government agencies.
• Unexpected technical or security issues or problems.
• Extended periods of inactivity.
• Your engagement in fraudulent or illegal activities.
• Non-payment for Services rendered.

14.4 Effect of Termination

Upon termination of your access to our Services for any reason, your right to use our Services shall immediately cease. The following provisions shall survive termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and all provisions that by their nature should survive termination. We shall not be liable to you or any third party for any termination of your access to our Services.

15. Changes to Terms

We reserve the right to modify, amend, or update these Terms of Service at any time and at our sole discretion. When we make material changes to these Terms, we will notify you by updating the "Last Updated" date at the top of this page and, where required by applicable law or where we deem appropriate, by sending you a notification via email or through a prominent notice on our Website.

Your continued use of our Website or Services after any changes to these Terms become effective shall constitute your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using our Services immediately. It is your responsibility to review these Terms periodically to stay informed of any changes.

We will endeavor to provide at least thirty (30) days' notice for material changes to these Terms where practicable. However, changes made for legal, regulatory, or security reasons may take effect immediately.

16. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be interpreted so as to best accomplish the objectives of the original Terms to the greatest extent possible under applicable law.

The failure of Giordanos to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless expressly acknowledged and agreed to by Giordanos in writing. No waiver of any breach or default shall constitute a waiver of any subsequent breach or default.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on our Website, constitute the entire agreement between you and Giordanos with respect to your use of our Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to our Services.

These Terms may not be modified or amended by you except in a writing signed by an authorized representative of Giordanos. Any attempt by you to modify these Terms unilaterally shall be null and void.

18. Force Majeure

Giordanos shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, civil unrest, strikes or labor disputes, power outages, internet or telecommunications failures, or other extraordinary events beyond our reasonable control ("Force Majeure Event"). In the event of a Force Majeure Event, we will make reasonable efforts to notify you and resume performance as soon as practicable.

19. Accessibility

Giordanos is committed to ensuring that our Website and Services are accessible to individuals with disabilities in compliance with applicable law, including the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our Website or Services due to a disability, please contact us at [email protected] so that we may assist you and work to improve our accessibility.

20. Electronic Communications

By using our Services and providing your email address, you agree to receive electronic communications from us, including order confirmations, service-related notices, and promotional communications where you have consented to receive them. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in those emails or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, you may still receive transactional and service-related emails from us.

Contact Information

If you have any questions, concerns, or complaints about these Terms of Service or our Services, please do not hesitate to contact us using the information below. We are committed to addressing your concerns promptly and professionally.